Returns & Refunds policy

We do not allow returns, and all sales made are considered final. We encourage you to thoroughly review their orders before making a purchase decision.

A replacement will only be issued in the following circumstances:

• Incorrect item received

• Product defective on arrival

• Parcel damaged during transit

In the case of an incorrect or defective order or damage during transit, we require customers to provide a complete uncut unboxing video from start to end, ensuring all labels are visible. This video serves as evidence for the shipping carrier and helps us assess the issue accurately.
To initiate an replacement, please email us at shinaraecollection@gmail.com with your concern and attach the unboxing video within 24 hours of delivery. Requests received beyond this timeframe may not be eligible for assistance.
Once we receive your concern and unboxing video, we will review the information provided. Based on our assessment, we will determine the appropriate action to be taken.
Shinarae Collection reserves the right to refuse any replacement request that does not meet our requirements.